Purrlume

Returns

You may request a return within 30 days of receiving your order. Contact Purrlume before sending any item back.

Return eligibility

To be eligible, an item must be unused, in its original condition, and returned with the original packaging, included parts, and proof of purchase. A return request must be approved before shipment.

Non-returnable items

Used, washed, altered, damaged, personalized, final-sale, gift-card, or hygiene-sensitive opened items are not eligible unless required by law. Product-specific restrictions will be stated on the product page.

How to request a return

Use the contact form and include your order number, the item, the reason for the request, and clear photos when an item is damaged, defective, or incorrect. If approved, we will provide the return instructions and address.

Return shipping and refunds

For approved returns not caused by our error, the customer is responsible for return shipping. Original shipping charges are non-refundable unless required by law or the return is caused by an incorrect, defective, or damaged item.

Approved refunds are sent to the original payment method after the returned item is received and inspected. Banks and payment providers may require additional time to post the refund.