Frequently Asked Questions

Products

Where can I find materials and dimensions?

Confirmed materials, dimensions, colors, included items, and care information appear on each product page. Contact us before ordering if a required detail is not listed.

Will colors look identical in person?

We aim to represent colors accurately, but lighting, screens, and normal production variation can affect appearance.

What is included?

The product-page description lists the included product. Decorative items in lifestyle images are not included unless explicitly stated.

Orders and payment

What currency does Purrlume use?

Store prices and U.S. shipping rates are shown in USD.

Is checkout secure?

Payment is handled through Shopify checkout and the payment methods shown there. Never send payment details through the contact form.

Shipping and returns

How much is U.S. shipping?

Standard shipping is $9.99 USD below $79. Orders of $79 USD or more receive free standard shipping. See Shipping for details.

Can I return an item?

You may request an eligible return within 30 days of delivery. Contact us before returning anything and review the full Returns policy.

What if an item arrives damaged or incorrect?

Keep the packaging and contact us with your order number and clear photos of the parcel, label, and affected item.

How do I contact Purrlume?

Use the contact form and include your order number for order-related questions.